FAQs

• Do you have a mobile check-in option?

   

  Before your arrival date, you will receive an email and/or text from us to complete the pre-registration process online.  Completing this pre-registration will make for a quicker check-in process at the Front Desk.

  Please be aware that, regardless of whether you complete this pre-registration process, we cannot guarantee an early check-in for your room because of the hotel’s popularity, high occupancy, availability of specific guest room types, and the time required for our housekeeping staff to clean and prepare guest rooms.

• Do you have a mobile/express check-out option?

   

  Yes.  The night before your departure, you will receive an email and/or text from us regarding your checkout time.  

  Then, you can check out without going to the Front Desk by leaving your keycards in your room and either calling us at 717.569.6444 (extension 0 from a hotel phone) or texting us at 844.708.3127.

  Please let us know for which room(s) you are checking out. 

  We will then email your final bill/folio to the email address on file for the reservation.

• What resort amenities are currently available?

   

  We have many amenities for you to enjoy, including onsite dining options.
  

• Can I use my own grill or cooking appliance in my guest room, on my patio or balcony, or anywhere else on property?

   

  No. For the safety of all guests, staff, and this facility and property, you may use only the resort’s grills and cooking appliances (please review our policies regarding general safety).  We have many room types with full kitchens or kitchenettes.

• What are your cleaning protocols throughout the resort?

   

  Although we have always had robust cleaning processes in our rooms, public spaces, kitchens, and other areas, and we use only hospital-grade disinfectants, we have revised our cleaning protocols to continue to reflect industry-leading cleaning practices:

  • All of our cleaning practices follow the latest in CDC disinfection guidelines
  • We have increased the frequency of cleaning in our public spaces, including increased disinfection of high-touch areas
  • We use electrostatic sprayers to disinfect public spaces
  • We have increased access to hand sanitizing stations throughout the resort

• What is your housekeeping policy for a multiple-night stay?

  
  

  Each day of your stay, you will receive housekeeping service unless you opt out of such service by turning on your do-not-disturb light (in rooms #101-399) or hanging the do-not-disturb sign on your door (in villas #401-909).

  Please be aware that you must be out of your room while housekeeping is servicing your room.

  Please note that we reserve the right to enter your guest room on a daily basis to ensure its cleanliness and maintenance or for safety, regardless of whether the do-not-disturb light/sign is on.

• What onsite dining options are available?

   

  We offer many onsite dining options - enjoy!

• I left something at the resort - how can I have it returned to me?

   

  If you believe you left something here, please call 717.560.8447 and provide as much information as possible (e.g., description of item, location you believe you left it).

• Can I have my wedding or other event/meeting there?

   

  Yes. We love helping wedding couples celebrate their special day and hosting meetings & events here. Please contact our Sales team to inquire about having your event here—717.560.8400 or sales@edenresort.com

• Will I be safe if I visit the resort?

   

  We are taking enhanced health and safety measures—for you, our other guests, and our team members—and we are committed to these enhanced practices.

  An inherent risk of exposure to bacteria and viruses, including COVID-19, exists in any public place where people are present. The resort cannot guarantee that you, or those in your party, will not be exposed during your visit. By visiting the Eden Resort & Suites, you voluntarily assume all risks related to such exposure.
  

  We appreciate our guests partnering with us to help keep each other safe and healthy.