FAQs

• Do you have a mobile check-in option?

  We do not currently have a mobile check-in option.

• Do you have a mobile/express check-out option?

  You can check out without going to the Front Desk by leaving your keycards in your room and either calling us at 717.569.6444 (extension 0 from a hotel phone) or texting us at 717.305.1313.

  Please let us know for which room(s) you are checking out. 

  We will then email your final bill/folio to the email address on file for the reservation.

• What resort amenities are currently available?

  We have many amenities for you to enjoy, including onsite dining options.
  

• Can I use my own grill or cooking appliance in my guest room, on my patio or balcony, or anywhere else on property?

  No. For the safety of all guests, staff, and this facility and property, you may use only the resort’s grills and cooking appliances (please review our policies regarding general safety).  We have many room types with full kitchens or kitchenettes.

• What are your cleaning protocols throughout the resort?

  Although we have always had robust cleaning processes in our rooms, public spaces, kitchens, and other areas, and we use only hospital-grade disinfectants, we have revised our cleaning protocols to continue to reflect industry-leading cleaning practices:

  • All of our cleaning practices follow the latest in CDC disinfection guidelines
  • We have increased the frequency of cleaning in our public spaces, including increased disinfection of high-touch areas
  • We use electrostatic sprayers to disinfect public spaces
  • We have increased access to hand sanitizing stations throughout the resort

• What is your housekeeping policy for a multiple-night stay?

  The frequency of housekeeping service is based on your length of stay:

  • For stays of 1-3 nights, we will provide housekeeping service upon request.
  • For stays of 4-9 nights, we will automatically provide housekeeping service every 3rd day of your stay.
    
  • For stays of 10+ nights, we will arrange a housekeeping schedule with you at the time of booking or check-in.

  Please be aware that you must be out of your room while housekeeping is servicing your room.

  To request housekeeping service more often or for other requests (e.g., towels, trash removal), contact the Front Desk via text (717.305.1313) or phone (ext. 0 from a hotel phone or 717.569.6444), or just stop by the Front Desk; we are happy to help in any way that we can to make your stay an exceptional one.

  When requesting housekeeping service, we appreciate being notified the night before you would like such service.

  Please note that we reserve the right to enter your guest room on a daily basis to ensure its cleanliness and maintenance or for safety, regardless of whether the do-not-disturb light/sign is on.

• What onsite dining options are available?

  We offer many onsite dining options - enjoy!

• I left something at the resort - how can I have it returned to me?

  Use our Lost & Found page to have the item returned to you, if it was found (note: you must use this page to have a lost & found item returned to you).

• Can I have my wedding or other event/meeting there?

  Yes. We love helping wedding couples celebrate their special day and hosting meetings & events here. Please contact our Sales team to inquire about having your event here—717.560.8400 or sales@edenresort.com

• Will I be safe if I visit the resort?

  We are taking enhanced health and safety measures—for you, our other guests, and our team members—and we are committed to these enhanced practices.

  An inherent risk of exposure to bacteria and viruses, including COVID-19, exists in any public place where people are present. The resort cannot guarantee that you, or those in your party, will not be exposed during your visit. By visiting the Eden Resort & Suites, you voluntarily assume all risks related to such exposure.
  

  We appreciate our guests partnering with us to help keep each other safe and healthy.