FAQs

• Do you have a mobile check-in option?

  We do not currently have a mobile check-in option.

• Do you have a mobile check-out option?

  You can check out without going to the Front Desk by leaving your keycards in your room and either calling us at 717.569.6444 (extension 0 from a hotel phone) or texting us at 717.305.1313 – please let us know for which room(s) you are checking out. We will then email your final bill/folio to the email address on file for the reservation.

• What resort amenities are currently available?

  We have many amenities for you to enjoy, including onsite dining options.
  

• Can I use my own grill or cooking appliance in my guest room, on my patio or balcony, or anywhere else on property?

  No. For the safety of all guests, staff, and this facility and property, you may use only the resort’s grills and cooking appliances (please review our policies regarding general safety).  We have many room types with full kitchens or kitchenettes.

• What are your cleaning protocols throughout the resort?

  Although we have always had robust cleaning processes in our rooms, public spaces, kitchens, and other areas, and we use only hospital-grade disinfectants, we have revised our cleaning protocols to continue to reflect industry-leading cleaning practices:

  • All of our cleaning practices follow the latest in CDC disinfection guidelines
  • We have increased the frequency of cleaning in our public spaces, including increased disinfection of high-touch areas
  • We use electrostatic sprayers to disinfect public spaces
  • We have increased access to hand sanitizing stations throughout the resort

• What is your housekeeping policy for a multiple-night stay?

  We want your stay with us to be as undisturbed as possible; therefore, we will provide housekeeping service only upon your request.

  For guests staying 9 or fewer nights, we offer daily in-room housekeeping service to those guests who request such service via the Front Desk. For guests staying 10 or more nights, we offer weekly housekeeping service, again to those guests who request such service via the Front Desk.

  You must request such service by 10:00 p.m. the night before you would like such service by contacting the Front Desk via text (717.305.1313) or phone (ext. 0 from a hotel phone or 717.569.6444). You must be out of your room while housekeeping is servicing your room.

  For guests who would prefer that housekeeping not enter their room, our team will deliver, upon request, new bed linens, towels, and any other needed amenities in a bag that is left outside the guest room door. Guests without in-room housekeeping service can leave any dirty linens and towels in a provided bag and leave it and any trash bag outside the door between 12:00-2:00 p.m. or between 8:00-10:00 p.m. for our team to collect.

  Please note that we reserve the right to enter your room to ensure its cleanliness and maintenance.

• What onsite dining options are available?

  We offer many onsite dining options - enjoy!

• Can I have my wedding or other event/meeting there?

  Yes. We love helping wedding couples celebrate their special day and hosting meetings & events here.  Please contact our Sales team to inquire about having your event here—717.560.8400 or sales@edenresort.com

• Do local venues have any restrictions or requirements?

  To find the most up-to-date information on local venues, we suggest that you visit the websites of the venues that are of interest to you or visit LancasterPA.com or DiscoverLancaster.com.

• Will I be safe if I visit the resort?

  We are taking enhanced health and safety measures—for you, our other guests, and our team members—and we are committed to these enhanced practices.

  An inherent risk of exposure to bacteria and viruses, including COVID-19, exists in any public place where people are present. The resort cannot guarantee that you, or those in your party, will not be exposed during your visit. By visiting the Eden Resort & Suites, you voluntarily assume all risks related to such exposure.
  

  We appreciate our guests partnering with us to help keep each other safe and healthy.