By checking in to the resort, you and your guests agree to comply with all of the following policies and to any direction from resort staff. Failure to do so may result in corresponding fees and/or eviction from the resort.
Check-in time is 4:00 p.m.
Check-out time is 11:00 a.m.
You must be at least 21 years old to reserve a room and to check in to your room.
Credit Card & Photo ID Required at Check-In
Regardless of your method of payment for your room, you will be required to present a valid credit card at check-in for incidentals. You will also be required to present photo identification. At check-in, there will be an authorization on your credit card of $50 per night for incidentals. If you wish to change the method of payment for incidentals, you may do so at check-out. If you do so, after check-out, the actual final charge will be forwarded to your credit card bank, who will combine the prior authorization amount with the actual charge and release any unused portion. Note that it can take several business days for the bank to process the final charge and reconcile your account.
Early Check-In & Late Check-Out
When possible, we are happy to accommodate requests for early check-in or late check-out. We may not, however, be able to honor such requests because of the hotel’s popularity, high occupancy, availability of specific guest room types, and the time required for our housekeeping staff to clean and prepare guest rooms.
If you need to arrange for a late check-out, contact the Front Desk on the morning of your departure, before the normal check-out time. The Front Desk will let you know whether a late check-out is available and, if so, the time and any corresponding fee. Checking out after 11:00 a.m. or after any approved late check-out time but before 2:00 p.m. will result in a late fee of the lesser of (i) a full night’s charge, including taxes, or (ii) $150 for each deluxe guest room and $250 for each suite or villa. Without approval from the Front Desk, checking out after 2:00 p.m. will result in a full night’s charge, including taxes.
A request to extend your departure date is subject to the hotel’s availability and approval and the room rate for any approved extension may differ from your current rate.
Early Departure Policy
You may check out prior to your reserved departure date without incurring a fee if you meet the requirements of our Cancellation Policy.
If your plans change and you need to cancel your reservation, contact our reservation specialists at 866-801-6430 and obtain a cancellation number. To avoid a cancellation fee of one night’s charge, plus taxes, for a failure to cancel or for a late cancellation, you must cancel your reservation by the time indicated in your confirmation email or letter.
The Eden Resort & Suites is an entirely smoke-free resort. Smoking (including vaping) is prohibited in all areas of the hotel, inside and outside (including guest rooms, suites, and villas; patios and balconies; pools and recreation & fitness areas; restaurants and lounge; wedding, meeting, and event spaces. We do provide designated smoking areas outside to accommodate the needs of guests who smoke. Hookahs and other communal smoking are not permitted anywhere on property. If you smoke in a non-designated area or you tamper with any smoke detectors, the fee for cleaning, deodorizing, and maintenance is a minimum of $500, and you face probable eviction without a refund.
We have specific villas that are designated as pet-friendly rooms. For this reason, you must contact our reservation specialists directly (866.801.6430) to reserve a pet-friendly villa; if you do not do so, we may not be able to accommodate your pet request at check-in. All pets must be registered at check-in. If you have an unregistered pet or have a pet in a room that is not designated as pet friendly, the fee for cleaning, deodorizing, and maintenance is a minimum of $250, and you face probable eviction without a refund. Please review the details of our pet policy, including what types of pets are permitted.
General Safety (Cooking, Fire/Flame, & Structures) Policy
The safety of our guests, staff, and this facility is extremely important to us.
Cooking or heating food in guest rooms is prohibited, unless you use an in-room cooking appliance provided by the hotel as it is intended to be used (note: all guest rooms have, at a minimum, a microwave and refrigerator, and some guest rooms have an oven and/or stovetop). The same restriction applies to cooking in any public space, including our banquet/function rooms, and outdoor cooking/grilling is permitted only in the grilling area adjacent to the outdoor pool using only the grills provided there (note: grill availability is seasonal). A minimum $250 fee will be charged for cooking or heating food in a room using any other appliance (including a coffee maker, hot plate, toaster oven, water heater, rice cooker, grill, burner, heating appliance, iron, or any other item intended for cooking or heating), for cooking in a public space, or for outdoor cooking/grilling in an unapproved area or with an unapproved appliance, and you face probable eviction without a refund.
Except for using an in-room fireplace (available in some of our room types) or the outdoor fire pit, fires or flames (including fireworks and candles) are not permitted anywhere on hotel property.
Guests may not set up or use any personal structures, tents, patio/balcony coverings, or other similar items, whether inside or outside the hotel or whether contained to a particular guest room or any patio/balcony.
Damage or Excessive Cleaning Required
A minimum of $250 will be charged for damage to a room or if a room is left in need of excessive cleaning.
Each guest room has either a mini refrigerator without freezer (2.6 cu. ft.), a refrigerator with freezer (6.0 cu. ft.), or a full-size refrigerator with freezer (11.0 cu. ft.)–see the details of each room type to learn which size refrigerator is in a particular room type. Having a second refrigerator in a guest room is not permitted.
Quiet Time / Good Night’s Rest Policy
To ensure the comfort and enjoyment of all our guests, the hotel enforces a Quiet Time / Good Night’s Rest Policy throughout the resort (including the Villas area) from 10:00 p.m. to 8:00 a.m. every day. Please respect other guests’ right to rest free from excessive noise and disturbances, and please refrain from loud conversations or other loud noise in the guest corridors/walkways and in or outside your guest room. If we observe excessive noise or receive a complaint about it, you will be given a warning and asked to keep the noise down and all guests not registered in the room will be asked to leave. If we then observe further excessive noise or receive a complaint about it, you and your guests will be asked to leave the hotel and no refund will be given. These guidelines are in place to ensure that every guest enjoys a peaceful and pleasant stay in our hotel.
Code of Conduct
Hotel guests are expected to conduct themselves in a manner that will not interfere with the enjoyment of the hotel by others. Failure to follow the direction of hotel staff may result in eviction from the hotel without a refund. Aggressive and violent behavior or abusive language and profanity toward other hotel guests or staff will not be tolerated and may result in intervention by local law enforcement and eviction from the hotel without a refund. Any illegal activity (including the use of illegal substances) will be reported to local law enforcement and may result in eviction from the hotel without a refund.
Pools, Recreation, Fire Pit, & Fitness Center Policy
The hotel’s pools, whirlpool, recreation areas, fire pit, fitness center, and sauna are reserved for registered guests only. Any use of these facilities is done at the guest’s own risk. Children under the age of 16 must be supervised by an adult at all times to use the hotel’s pools, recreation areas, and fire pit. The whirlpool, fitness center, and sauna are for adult use only (children under the age of 18 are not permitted to use these adult facilities).
In our pools and whirlpool, appropriate swimwear is required.
Outside Food & Beverages
With the exception of in your guest room, only food and beverages purchased from the hotel are permitted.
Outside food and beverages (including alcohol) are not permitted in the indoor pool area, fitness center, sauna, outdoor pool area, and outdoor recreation areas. In these areas, the following are also not permitted: (i) coolers of any size and (ii) glass, hard plastic, or any other breakable material.
Outside food and beverages (including alcohol) are also not permitted in banquet/meeting space, restaurants, or other public areas of the hotel without the prior approval of hotel management.
Credit Card Payment
At check-in, there will be an authorization on your credit card in the amount of your room rate, including taxes, for all room nights, plus an amount for incidentals (see Credit Card & Photo ID Required at Check-In policy above). Upon check-out, the actual final charge will be forwarded to your bank, who will combine the prior authorization amount with the actual charge and release any unused portion. Note that it can take several business days for your bank to process the final charge and reconcile your account.
Debit Card Payment
The Eden Resort & Suites discourages the use of debit cards, and kindly asks that if another method of payment is not an inconvenience, it be used to reserve your guest room. If you must use a debit card, it will initiate, at the time of check-in, an immediate deduction from your bank account in the amount of your room rate, including taxes, for all room nights. For incidentals, you must present a valid credit card at check-in (see Credit Card & Photo ID Required at Check-In policy above). Upon departure, you may pay for incidentals with a debit card. If you do, the authorization to your credit card will be reconciled.
The hotel accepts cash payment for all charges, including taxes, upon departure/check-out; however, a valid credit card is required at check-in (please review the Credit Card Payment policy above). Upon departure, you may pay with cash. If you do, the authorization to your credit card will be reconciled.
Entering Guest Room
The hotel may enter your guest room on a daily basis to ensure its cleanliness and maintenance.
There is a safe in every guest room. The hotel is not responsible for any damaged, stolen, or lost belongings, including those left in vehicles.
Assumption of Risk
By using our facilities (such as pools, whirlpool, recreation areas, fire pit, fitness center, and sauna), you voluntarily assume all risks related to such use.
An inherent risk of exposure to bacteria and viruses exists in any public place where people are present. The hotel cannot guarantee that you, or those in your party, will not be exposed during your visit. By visiting the Eden Resort & Suites, you voluntarily assume all risks related to such exposure.
Guest Room Locations
Please be aware that the Courtyard (our indoor 3-story atrium) is used for events such as weddings, proms, meetings, and trade shows on some days. Such events may be scheduled until 9:00 p.m. in June, July, and August and until 10:00 p.m. in September through May. Our award-winning Champagne Sunday Brunch is also served in the Courtyard.
We will make every effort to accommodate special requests (e.g., room location, connecting/adjoining room, room near others), but such requests cannot be guaranteed and are subject to availability at check-in.