EMPLOYEE RECOGNIZED WITH THE HEROIC HOSPITALITY STARS AWARD
(Orlando FL, November 3, 2011) –Mark Clossey, General Manager of the BEST WESTERN PREMIER EDEN RESORT & SUITES in Lancaster Pa was recently honored with the Heroic Hospitality Stars Award as General Manager of the Year. Mark was presented with the award at Best Western International’s annual North American Convention held recently in Orlando, Fla., in front of more than 2,000 industry peers.
The select honor recognizes and celebrates individuals who have demonstrated superior customer care and professionalism by consistently delivering a high level of service to guests. Winners must also be associated with a hotel that meets design and customer care standards, as well as other membership requirements.
Mark Clossey was the only General Manager to receive this award out of all the brand’s more than 2,400 properties in the U.S. and Canada.
“The Heroic Hospitality Stars Award recognizes and celebrates Best Westerners who go above and beyond for our guests and treat them like family” said P.G. West, board chair of Best Western International’s Board of Directors. “We are very pleased with Mark’s commitment to his hotel, and to the larger Best Western family.”